KEY SUMMARY
This website only collects data that you enter into the website, for example, to submit an enquiry. If you subscribe to any of our mailing lists, we will use your information to send you the information you have requested.
We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products
This notice explains what data we process, why, how it is legal, and your rights.
ABOUT US AND THIS NOTICE
This website (“our site”) is operated by Foxdale Management Ltd, T/A HB Catering and Refrigeration (registered in England and Wales with company number 2777067 and registered address Unit 1 Llwyn Y Graig, Garngoch Industrial Estate, Gorseinon, Swansea, SA4 9WG)
All references to “our”, “us”, “we”, “company” or “HB Catering” within this policy are deemed to refer to Foxdale Management Ltd, T/A HB Catering and Refrigeration. We are a “controller” for the purposes of the General Data Protection Regulation (EU) 2016/679 (“Data Protection Laws”).
We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.
HOW TO CONTACT US
If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact our Data Privacy Officer, as follows:
| By post: | Unit 1 Llwyn Y Graig, Garngoch Industrial Estate, Gorseinon, Swansea, SA4 9WG |
| By email: | [email protected] |
CHANGES TO THE PRIVACY NOTICE
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
WHAT PERSONAL DATA DO WE COLLECT AND WHY?
Personal data provided by you
This can fall into a number of categories, depending on your use of our website, as follows:
| Site Usage | Data Collection and Usage |
| Visitors only | If you are just browsing our website we will not collect personal data. |
| Information
you submit
|
We process personal information about you (such as your name, address, email
address and telephone number and anything else that you provide to us) when you contact us by filling in an enquiry form, in order to respond to the enquiry or complaint you are making. |
| Email subscriptions | You can unsubscribe at any time
by contacting us at the details set out above or clicking the unsubscribe link in the emails that you receive. |
SENSITIVE PERSONAL DATA PROVIDED BY YOU
We do not collect any sensitive personal data about you.
PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.
ADVERTISING
We use advertising such as Google Adwords and their Technology partners to promote our website. Google and their partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by HB Catering and Refrigeration and does not cover the use of cookies by any advertisers.
REMARKETING
We use Google AdWords Remarketing to advertise HB Catering across the Internet, in particular on the Google Display Network.
AdWords remarketing will display ads to you based on what parts of the HB Catering website you have viewed by placing a cookie on your web browser.
This cookie does not in any way identify you or give access to your computer or mobile device.
The cookie is used to indicate to other websites that ‘This person visited a particular page, so show them ads relating to that page.‘
Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to see ads from HB Catering you can opt out in several ways:
- Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
- Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL?
We are allowed to process your personal data on the basis that it is in our legitimate interests to:
- monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy;
- respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
- send you material you have requested, using the data you have provided.
Please be aware that you have the right to object to the processing of your data for any of the legitimate interests identified.
WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?
Like any business, we may use third party service providers to operate our website, customer service management, or product sales / payment processing functions. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law; only use it in accordance with our contract with them; and, keep it secure.
| Service Provider | Reason for data processing |
| Thomas Design | Website hosting administration |
HOW WE KEEP YOUR DATA SECURE
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.
WHEN WILL WE DELETE YOUR DATA?
The table below provides details about how long we will hold your data.
| Data we process | How long this will be held for |
| Cookies / Analytics data | IP addresses are only collected in relation to competition entries, and data
is held for up to 6 months after the end of the competition to monitor any fraudulent activity. |
| Information from enquiry forms | Until the enquiry has been completed and no further responses are received,
and for a period of up to 1 year after. |
| Complaints data | For a period of up to 6 years from date of last contact. If you have an existing
complaint on file, the new complaint may be added to other information that we hold about you as a customer. |
| Order details | When you place an order, we’ll keep the personal data you give us for up to 7 years
so we can comply with our legal and contractual obligations. |
| Subscription / marketing requests | Until you tell us that you no longer wish to receive the subscription
or marketing material. |
YOUR RIGHTS
As a data subject, you have the following legal rights:
- the right of access to personal data relating to you
- the right to correct any mistakes in your information
- the right to ask us to stop contacting you with direct marketing
- the right to prevent your personal data being processed in some circumstances
- The right to object to processing of your data where processed on the grounds of legitimate interests
- the right to erasure in some circumstances
If you would like to exercise your rights, please contact us using the details set out above.
We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
Please note that exceptions apply to some of these rights which we will apply in accordance with the law.
COMPLAINTS TO THE REGULATOR
If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on their website at www.ico.org.uk.